A one-year parts and labor warranty is the industry's standard but, in
addition to the manufacturer's warranty for parts and ACI's warranty for
labor, ACI provides an expanded and extended warranty on our entire line
of high quality telecommunications products.
Five-Years Parts and Labor
A two-phase approach is required to bring this extraordinary offering to
the market place.
We market only the most reliable and feature rich equipment available.
This is why we represent and service industry leaders: Mitel, Toshiba,
NEC, Panasonic, Comdial, and Adtran.
We have partnered with Special Warranty Corporations to underwrite this
offering. ACI is part of a nationwide network of telecommunications
dealers who have pooled our resources and our risks to be able to offer
All major components (cabinets, power supplies, circuit cards,
telephones and voice mail systems) carry a full five-year parts and
labor warranty from the date of installation. If a part is replaced
there is no service call charge, no labor charge, and no charge.
Traditionally this could reach into the hundreds or even thousands of
Yearly Maintenance Programs
||First 30 day programming changes are
non-conditional and at no charge.
||You are billed only nominal deductible charge of $50.00 per
||Just think, your entire risk is limited to $50.00 per
ACI support provides all hardware and software, materials
and labor for covered telephone and voicemail systems, PLUS cabling if
installed by ACI PLUS no charge for "no trouble found", PLUS
coordinating new service requests with Bell South and recommending
methods of using network services more efficiently. (Does not include
the repair or replacement of equipment damaged by fire, flood,
lightning, or ANY OTHER PERILS OR CASUALTIES, misuse, or ANY other acts
of God or Network Service Providers. Also excluded are labor and
material cost for the addition or removal of equipment or the
relocations of equipment.)
||Annual fee based on total number
or covered ports. Can be
enterprise-wide. (price per port per
month x 12 months)
||Assigned Service Manager
||Service manager Preventive Maintenance at beginning of contract and at 6 month anniversary
||5% DISCOUNT if paid for at time of agreement; otherwise, billed semi-annually